Responsible Gaming Tools and Support
Gambling should stay a form of entertainment, never a way to make money or escape stress. Since we launched in 2023, we have built our platform around that principle, and every control described on this page is free and ready in your account right now.
Our Commitment to Your Wellbeing
We recognise that pokies, live tables and crash games can become a problem for some players, and we treat that risk as an operational priority rather than a legal afterthought. Our system flags patterns such as sharp increases in deposit frequency, repeated deposits after losses, and sessions that stretch past set thresholds, and our trained staff review those flags daily.
Reality checks appear on screen while you play. You set the interval, and a timer overlay tells you exactly how long you have been playing, your net result for the session, and gives you a one-tap option to close the game. Our live chat team is staffed 24/7, and any agent you speak with can walk you through every tool on this page, step by step, in under five minutes.
Warning Signs to Watch For
Honest questions worth asking
Problem gambling rarely announces itself. It builds quietly, so we list the signs our players and support staff most often identify. If you answer yes to two or more of these, act today, not next week.
- Chasing losses: depositing again straight after a losing session to win money back.
- Hiding your play: concealing deposits, sessions or balances from family or friends.
- Borrowing to gamble: using credit cards, loans or money lent by others to fund deposits.
- Mood changes: irritability or restlessness when you try to cut down or stop playing.
- Bills going unpaid: gambling money that was earmarked for rent, groceries or utilities.
- Sessions drifting: playing far longer than you planned, often into the early hours.
- Chasing the feeling: gambling to escape stress, anxiety or low mood rather than for fun.
Tools You Can Activate Today
Set it once, it holds
Every tool below lives in your account under Profile, then Responsible Gaming. Changes that tighten limits apply immediately; changes that loosen them take 24 hours to activate, by design.
- Deposit limits: cap the amount you can deposit per day, week or month, applied across all payment methods including crypto.
- Loss limits: set a maximum net loss for a period, after which betting stops until the period resets.
- Wagering limits: restrict total stakes per day or week, independent of your wins and losses.
- Session timeouts: force a break of 15 minutes to 24 hours once a session reaches a length you choose.
- Reality checks: on-screen pop-ups at chosen intervals showing session length and net result.
- Cooling-off periods: pause your account for a set number of days, with deposits and play blocked for the whole period.
- Self-exclusion: close your account for a fixed term or permanently; see the next section for full detail.
How Self-Exclusion Works
Durations and mechanics
We support five exclusion terms: 24 hours, 7 days, 30 days, 6 months and permanent. Choose the term in the Responsible Gaming menu or ask any live chat agent to apply it for you; both routes take effect within minutes. The exclusion blocks login, deposits, gameplay and marketing emails, and it cannot be reversed early once confirmed.
| Term | What happens to your balance | Reactivation |
|---|---|---|
| 24 hours | Balance held; withdrawal requests still processed | Automatic after 24 hours |
| 7 days | Balance held; withdrawal requests still processed | Automatic after 7 days |
| 30 days | Balance held; withdrawals remain available | Automatic after 30 days |
| 6 months | Balance held; we prompt you to withdraw | Automatic, with a 24-hour confirmation step |
| Permanent | Remaining balance returned to your verified payment method | Not reversible; a new account may not be opened |
Open bets and pending withdrawals
Open sports or tournament entries, if any, are voided and stakes returned when an exclusion starts. Pending withdrawal requests continue processing as normal, and if KYC checks are outstanding we will contact you via email to complete them so your funds are not stuck. If you registered a permanent exclusion, we also remove your details from all promotional lists.
Keeping Underage Players Out
Verification and family tools
You must be 18 or over to hold an account with us, and we verify this before your first withdrawal as part of KYC: a government-issued ID, proof of address under three months old, and payment method verification. Where a date of birth or document raises doubt, play is suspended until the check resolves.
If children or teenagers can reach your device, lock your account behind a password or device biometrics, never save login details in shared browsers, and consider parental control software. Net Nanny and Qustodio both block gambling sites across devices, and GamBlock, built specifically for gambling, runs on Windows, Android and iOS. Leaving accounts logged in on shared laptops is one of the most common ways minors access betting sites, so log out every time.
Free Support Across Australia
Limits on our side work best alongside professional support, and every service below is free, confidential and independent of Kaboomslots Casino.
- Gambling Help Online: 1800 858 858, gamblinghelponline.org.au, 24/7 phone and live chat counselling plus self-help tools.
- Lifeline: 13 11 14, lifeline.org.au, 24-hour crisis support if gambling has pushed you into distress.
- National Debt Helpline: 1800 007 007, ndh.org.au, free financial counsellors who deal with gambling debt every day.
Talk to Our Support Team
Live chat is staffed 24/7 and any agent can set, tighten or explain your limits on the spot. For responsible gambling matters specifically, email [email protected] with the subject line Responsible Gaming and a dedicated team member replies within 24 hours; that channel also handles self-exclusion requests if you would rather not use chat.
If you tell us you are struggling, we will not try to talk you out of a limit or an exclusion. Our agents are trained to apply the strictest option you ask for, confirm it in writing, and point you to Gambling Help Online. Asking for help is a sound decision, and we will treat it that way.
Frequently Asked Questions
Can I reverse a self-exclusion before it ends?
No. Once confirmed, an exclusion runs its full term of 24 hours, 7 days, 30 days or 6 months. Permanent exclusion can never be reversed, and opening a new account during any exclusion breaches our terms.
How fast does a deposit limit take effect?
Straight away. Tightening any limit, including deposit, loss and wagering caps, is applied immediately. Loosening a limit takes 24 hours so you have time to reconsider.
What happens to my balance when I self-exclude?
Your funds stay in your account and withdrawal requests continue processing as normal. With permanent exclusion, we return the remaining balance to your verified payment method after KYC is complete.
Can someone else set limits on my account for me?
No, limits must be set from your own account for your own protection. However, a trusted person can sit with you while you set them, or help you contact Gambling Help Online on 1800 858 858.
Is help free if I have gambling debts?
Yes. The National Debt Helpline on 1800 007 007 connects you with free financial counsellors experienced in gambling debt, and the service is confidential and independent of us.