Our AML and Verification Commitment

Every account at Kaboomslots Casino sits behind a verification framework required by our licence. This page sets out, in plain terms, what we check, when we check it, and what we need from you at each stage.

Our Commitment to AML Compliance

We operate under licence number 8048/JAZ2021-067, issued by Curaçao eGaming, and that licence binds us to the anti money laundering and counter terrorism financing rules of our licence jurisdiction. Since our launch in 2023, we have treated those obligations as conditions of doing business, not paperwork. In practice this means we must know who our players are, understand where their funds come from, and report suspicious activity to the relevant authority.

Our compliance programme is owned by a designated Money Laundering Reporting Officer (MLRO) who reports to senior management. The programme covers risk assessment, staff training, record keeping, and transaction surveillance, and it is reviewed against our licence conditions on a regular cycle. We do not accept players from restricted jurisdictions, including the United States, the Netherlands, France, Spain, Italy, Belgium, Sweden, Portugal, Greece and Hungary.

• Customer due diligence at the points set out below
• Ongoing monitoring of deposits, wagers and withdrawals
• Source of funds checks where risk indicators appear
• Internal reporting of suspicious activity to the MLRO
• Retention of verification records for the statutory period

When We Verify Your Account

Verification points

We verify your identity before your first withdrawal, and we may verify at any earlier point where a risk indicator appears, including at registration if you use certain payment methods or larger deposit amounts. Verification also triggers at defined thresholds. Because we cannot pay funds to an unverified player, completing these steps early avoids delays when you request a withdrawal.

Withdrawals run from A$30, with caps of A$10,000 per day and A$40,000 per month. If your cumulative activity crosses reporting thresholds under our licence, or your behaviour deviates sharply from your established pattern, we will ask for refreshed documents even if you verified previously.

• Government issued photo ID: passport, driver licence or national ID card, valid and legible on all four corners
• Proof of address: a utility bill, bank statement or similar dated within the last 3 months showing your name and residential address
• Payment method ownership: a photo of the card with the middle digits masked, a screenshot of your e-wallet or crypto wallet, or a bank statement showing the account holder

How Verification Works Step by Step

The process is deliberately short, and most submissions clear within 24 hours. Documents are uploaded through the secure cashier area of your account rather than by email, so your data never travels through an unsecured channel.

• Log in and open the verification section of your account profile
• Photograph each document in full view, in colour, against a plain background with all edges visible
• Upload the files through the secure document portal
• Our compliance team reviews the submission, typically within 24 hours
• You receive an email confirming the outcome, or a request for any replacement document

Why We Ask for Source of Funds

Source of funds means showing where the money you deposit actually originates. It is not a judgement about you. Our licence obliges us to establish a plausible link between your deposit pattern and your declared financial circumstances, and we ask when that link is unclear.

We typically request it when single deposits or an aggregate of deposits exceeds a threshold our risk model flags, when deposits far exceed the level consistent with your earlier play, or when a series of deposits and near immediate withdrawal attempts appears designed to move money rather than gamble it. Acceptable evidence includes payslips, employment contracts, pension statements, business accounts, rental income records, or documented sale proceeds such as a property or vehicle contract.

Documents you submit are used only for the compliance purpose you supplied them for. We do not share them with marketing teams, and we do not use them to profile your play.

Checking Deposits and Withdrawals

Every deposit and withdrawal on our platform passes through automated screening, with manual review by our compliance team where the automated rules raise a flag. Screening covers transaction size, frequency, payment method, and consistency with your verified profile.

We apply a same method withdrawal rule: in general, funds return to the method used to deposit them, up to the amount deposited. Any surplus above that amount can be directed to another verified method in your name. We support withdrawals via MiFinity, Jeton, Bitcoin, Ethereum, Tether, Litecoin and bank transfer, and we charge no fees of our own.

Processing times after clearance are 0 to 2 hours for crypto, up to 24 hours for e-wallets, and 1 to 3 business days for bank transfer. Structuring, which means splitting transactions to stay under thresholds, is an offence under our licence rules, and our monitoring is tuned to detect it.

What Happens If Verification Fails

If your documents are missing, expired or unreadable, we place a hold on withdrawals from your account. The hold applies to payouts only, and it stays in place until you supply acceptable replacements. We notify you by email each time a hold is applied, with the specific reason attached.

Where a document appears altered, where the identity does not match the payment method, or where we cannot reconcile your deposits with any lawful source, we escalate the case to the MLRO. Escalation can mean a longer review, refusal of the withdrawal, account suspension, and where the law requires it, a report to the financial intelligence authority in our licence jurisdiction. Deposits made from a payment method not held in your own name are returned to that method, less any amounts already wagered.

You can appeal any decision by replying to the notification email or contacting our 24/7 support team at [email protected]. Appeals go to a reviewer who was not part of the original decision.

Why We Retain Your Documents

We keep your verification records for 5 years after your account is closed, because our licence requires it and because the retention period is when investigations and information requests from authorities typically occur. After that period the records are securely destroyed.

During the retention window, your documents sit in encrypted storage with access restricted to our compliance team. Access is logged, and no one outside the team with a live compliance task can open them. You may request confirmation of what we hold on you at any time by writing to [email protected], and we respond to such requests within 30 days.

Frequently Asked Questions

Do I need to verify before I can deposit and play?

No. You can register, deposit and play without submitting documents. We verify your identity before your first withdrawal, or earlier if a risk indicator appears on your account.

How long does verification take?

Most reviews finish within 24 hours of upload. Payment method verification can take up to 48 hours. You are notified by email either way.

Can I withdraw to a different method than I deposited with?

In general, funds return to the method you deposited with, up to the deposited amount. Any surplus can be sent to another verified method in your own name.

Why was my withdrawal put on hold?

The usual reasons are an unreadable or expired document, a mismatch between your ID and your payment method, or a pending source of funds check. The hold email we send states the specific reason.

Who can see the documents I upload?

Only our compliance team, and only for the compliance purpose you supplied them for. Access is logged, and records are destroyed securely 5 years after your account closes.